Returns Policy

  • Returns on Tickets Purchased

    No Refunds/Exchanges: We do not accept returns or exchanges on the purchase of Roffle Bucks or ticket entrance into a Raffle. No refunds will be given in terms of monetary value, exchanges only.

  • Returns on Prizes Won

    No Refunds/Exchanges: We do not accept returns or exchanges unless the item you purchased is defective. If you receive a defective item, please contact us at team@roffles.com with details of the product and the defect. No refunds will be given in terms of monetary value, exchanges only. You must returns the product within 30 days! You can send the item you consider defective to:

    Roffles Returns
    Parkshot House,
    5 Kew Road,
    Richmond, London,
    TW9 2PR

    Upon receipt of the returned product, we will fully examine it and notify you via e-mail, within 48 hours, whether you are entitled to a replacement as a result of the defect. If you are entitled to a replacement, we will replace the product. We will cover charges for shipping and handling!

  • Refunds Permitted

    We accept returns ONLY if the product is unopened and you we’re sent the incorrect size or color based on the size or color you requested. You can return unopened items in the original packaging within 30 days. If you receive a defective item, please contact us at team@roffles.com with details of the product. If 30 days or more have passed since you received your item, we cannot offer you a refund or an exchange. You can send the item you consider defective to:

    Roffles Returns
    Parkshot House,
    5 Kew Road,
    Richmond, London,
    TW9 2PR

    Upon receipt of the returned product, we will fully examine it and notify you via e-mail, within 48 hours, whether you are entitled to a replacement as a result of the defect. If you are entitled to a replacement, we will replace the product. If your item is no longer in stock you will have the opportunity to exchange your item for an item of equal value. We will cover charges for shipping and handling!

  • Cancellation Policy

    There are no cancellations. Once a ticket is purchased the sale is final!